Education

 BACHELOR OF SCIENCE COMPUTER SCIENCE

University of New Orleans, New Orleans, LA

Skills

Object-Oriented languages- Java and C++

Database Languages- MySQL

Operating Systems- Windows 10 and MacOS

Connectwise experience.

Active Directory and Entra/Azure

M365 User Support

Experience interacting and building relationships with clients.

Detail-Oriented

Problem-Solving

Critical Thinking

Inquisitiveness

Perceptiveness

Highly-adaptive

Multi-tasking

 Work Experience 

Best Buy (Customer Service)

Began as a seasonal assistant as a salesfloor associate, and from there would proceed to be trained and assigned to various positions (detailed below) as needed, quickly attaining the skills and learning the respective systems needed to execute several positions within the store.

Inventory/product flow-learned systems required to administrate the process of importing and exporting product whilst ensuring the accuracy of supply 

Customer service (specialist)- further learned to modify and complete deliveries/orders and developed communication needed skills to provide solutions to clientele.

 Geek Squad (Front of precinct)- interacted with clients and created work-orders and/or closing out based on the issues presented/described, resolving issues at the counter or submitting the object in question for further diagnostic testing/repair.

The Purple Guys (Remote Engineer 1-2) 

Respond to and resolve IT support tickets submitted by end-users

Install, configure, and troubleshoot hardware and software for end-users

Provide technical support for desktops, laptops, printers, and mobile devices

Manage user accounts and permissions in Active Directory

Manage M365 accounts and Azure/Entra environments

Monitor and maintain network infrastructure, including switches, routers, and firewalls

You can download or view my resume Here